shield_policy

 # Privacy Policy

**Last Updated:** 21-Nov-2025

## Introduction

Shield and Shield Delivery ("we," "our," or "us") are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile applications (the "Apps") and related services (collectively, the "Services").

Please read this Privacy Policy carefully. By using our Services, you agree to the collection and use of information in accordance with this policy.

## 1. Information We Collect

### 1.1 Information You Provide to Us

**For Users (Shield App):**

- Phone number for account registration and authentication

- Delivery address and location information

- Payment information (processed securely through third-party payment processors)

- Order details and preferences

- Customer support communications

**For Delivery Drivers (Shield Delivery App):**

- Phone number and PIN for authentication

- Driver identification information

- Location data during active deliveries

- Delivery completion records

### 1.2 Automatically Collected Information

- **Device Information**: Device type, operating system, unique device identifiers

- **Location Data**: GPS coordinates, location history (with your permission)

- **Usage Data**: App interactions, features used, time spent in app

- **Technical Data**: IP address, browser type, mobile network information

- **Order Information**: Order history, delivery status, transaction records

### 1.3 Information from Third Parties

- Payment processing information from payment service providers

- Location data from Google Maps services

- Analytics data from third-party analytics providers

## 2. How We Use Your Information

We use the collected information for the following purposes:

### 2.1 Service Delivery

- Process and fulfill your orders

- Coordinate deliveries with drivers

- Manage driver assignments and routes

- Provide customer support

- Send order status updates and notifications

### 2.2 Account Management

- Create and manage user accounts

- Authenticate users and drivers

- Maintain account security

- Verify identity for transactions

### 2.3 Communication

- Send order confirmations and updates

- Respond to customer inquiries

- Provide important service notifications

- Send promotional communications (with your consent)

### 2.4 Service Improvement

- Analyze app usage patterns

- Improve app functionality and user experience

- Develop new features and services

- Conduct research and analytics

### 2.5 Legal Compliance

- Comply with applicable laws and regulations

- Respond to legal requests and court orders

- Protect our rights and prevent fraud

- Enforce our terms of service

## 3. Location Information

### 3.1 Location Services

- We collect precise location data when you:

  - Place an order for delivery

  - Use navigation features

  - Allow location sharing for delivery coordination

- Location data is used to:

  - Determine delivery addresses

  - Calculate delivery fees

  - Enable driver navigation

  - Improve service accuracy

### 3.2 Location Permissions

- Location access is optional but required for delivery services

- You can disable location services in your device settings

- Disabling location may limit certain app functionality

## 4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

### 4.1 Service Providers

- Payment processors for transaction processing

- Delivery drivers assigned to your orders

- Cloud storage and hosting providers

- Analytics and monitoring services

- Customer support platforms

### 4.2 Business Operations

- With delivery partners and service providers necessary to fulfill orders

- With business partners for service integration (with your consent)

### 4.3 Legal Requirements

- When required by law or legal process

- To protect our rights, property, or safety

- To prevent fraud or security threats

- To comply with government requests

### 4.4 Business Transfers

- In connection with mergers, acquisitions, or asset sales

- Your information may be transferred as part of business assets

## 5. Data Security

We implement appropriate technical and organizational measures to protect your information:

- **Encryption**: Data transmission is encrypted using SSL/TLS

- **Secure Storage**: Personal data is stored securely with access controls

- **Authentication**: Secure login and authentication mechanisms

- **Access Controls**: Limited access to personal data on a need-to-know basis

- **Regular Updates**: Security measures are regularly reviewed and updated

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

## 6. Data Retention

We retain your information for as long as necessary to:

- Provide our Services

- Comply with legal obligations

- Resolve disputes

- Enforce our agreements

**Retention Periods:**

- Account information: While your account is active

- Order history: As required by law (typically 7 years for financial records)

- Location data: Until you delete your account or request deletion

- Driver records: As required for business operations and legal compliance

## 7. Your Rights and Choices

You have the following rights regarding your personal information:

### 7.1 Access and Portability

- Request access to your personal data

- Receive a copy of your data in a portable format

### 7.2 Correction

- Update or correct inaccurate information

- Modify your account details through the app

### 7.3 Deletion

- Request deletion of your account and personal data

- Note: Some information may be retained for legal compliance

### 7.4 Opt-Out

- Unsubscribe from promotional communications

- Disable location services

- Adjust notification preferences

### 7.5 Data Portability

- Request your data in a machine-readable format

- Transfer your data to another service (where applicable)

To exercise these rights, please contact us using the information provided in Section 11.

## 8. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

## 9. Third-Party Services

Our Apps may contain links to or integrate with third-party services:

- **Google Maps**: For location services and navigation

- **Payment Processors**: For secure payment processing

- **Analytics Services**: For app usage analytics

- **Advertising Networks**: For displaying advertisements (in user app)

These third-party services have their own privacy policies. We encourage you to review their privacy practices.

## 10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our Services, you consent to the transfer of your information to these countries.

## 11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

- Posting the new Privacy Policy in the Apps

- Updating the "Last Updated" date

- Sending you a notification (for material changes)

Your continued use of the Services after changes become effective constitutes acceptance of the updated Privacy Policy.

## 12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

**Email:** greenmondayinc@gmail.com

**Data Protection Officer:**

greenmondayinc@gmail.com

## 13. Regional Privacy Rights

### 13.1 California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

- Right to know what personal information is collected

- Right to delete personal information

- Right to opt-out of the sale of personal information (we do not sell personal information)

- Right to non-discrimination for exercising privacy rights

### 13.2 European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

- Right to access, rectify, or erase personal data

- Right to restrict or object to processing

- Right to data portability

- Right to withdraw consent

- Right to lodge a complaint with a supervisory authority

## 14. Consent

By using our Services, you consent to:

- The collection and use of information as described in this Privacy Policy

- The processing of your location data for delivery services

- The sharing of information with service providers as outlined above

## 15. Governing Law

This Privacy Policy is governed by the laws of [Your Jurisdiction]. Any disputes arising from this Privacy Policy will be subject to the exclusive jurisdiction of the courts in [Your Jurisdiction].

For questions about this Privacy Policy, please contact us using the information provided in Section 12.